FAQ'S

Challenges are incentives for walkers, runners and those of you just starting out on your fitness journey. Each month you select a distance to complete, and once you’ve done it, send your evidence to us. We’ll then send you one of our lovely medals!

Once you have entered, you will receive an email titled 'You're in !' containing further details.  If you don't receive it, please check your spam / junk folder, if it is not there please let us know at info@strivingto.co.uk.  You will also receive various challenge related emails throughout the month.

There may be several reasons why you are not receiving emails from us - whether a registration email, challenge related or other messages.

When you first subscribe, you will receive a 'Please confirm my subscription email' this may well go in to your spam / junk or trash folder (how rude !) please do check these folders and click 'Yes, subscribe me'.

Your email service provider (in particular the large webmail providers such as Hotmail, Yahoo etc.) may mark our email as spam. To avoid this you should check your spam / junk folder and mark emails from Striving To as safe / trusted / not spam or move them to your inbox.

We suggest adding 'info@strivingto.co.uk' to your email contacts / email address book.

If the emails are not in your spam / junk / trash folder you may have entered the wrong email address, please get in touch at info@strivingto.co.uk or via our contact page and we will look into it and do our best to resolve the issue.

You can upload your evidence on our submit your results page or you can email it to us at info@strivingto.co.uk.

We are really flexible with how we accept evidence, so you can record your miles in the easiest way for you.  You can create a handwritten log and at the end of the month, email us the miles you have completed. The other option is, you can email us after each walk / run / cycle (with how many miles you have completed) and we will keep a running total for you, whilst letting you know how many miles you have completed so far (or have left to do).

1.  Open the fitbit app on your phone

2.  Tap ‘Track exercise’

3.  At the top where it says, ‘this week’, swipe left (so you are scrolling through the options) until you reach ‘distance'

4.  When you are on the ‘distance’ screen, tap ‘today’ (bottom right)

5.  You will then reach a screen that has ‘1wk’  ‘1mo’ – tap the ‘1mo’ and it will show you, your total distance for that month 

Take a screenshot of this (when you reach your miles) and pop it over to us at info@strivingto.co.uk or upload via our 'submit your results' page - it's as easy as that !

1.  Open the Garmin Connect app on your phone

2.  Tap 'More' (bottom right)

3.  Tap 'Activities'

4.  Tap the activity you have been tracking i.e. 'Running'

5.  Tap '4w' (in the middle of top row) and it will show you, your 'Total Distance' for the last 4 weeks

Take a screenshot of this (when you reach your miles) and pop it over to us at info@strivingto.co.uk or upload via our 'submit your results' page - it's as easy as that !

First you have to join our reward club, just click "join the club" on the Rewards tab (bottom right of website). Then you can earn points by completing actions.  You can see the list of actions available, for you to build up your points, on the rewards tab by clicking 'learn more' and 'earn points'.

It’s very simple.  Just click on the Rewards tab (bottom right of the website) to see how you can use your points, select your choice and we’ll do the rest!

Don’t worry!  You can contact us via our contact page and we’ll sort it out for you.

Distances cannot be adjusted within 15 days of the end of the month.